TERMS AND CONDITIONS

Clear Intention from Both Parties is Essential

Glenn Hattem and Transformations, LLC (from here forward to be known as Transformations) are here to help you. We are trained, certified and prepared to address your unique needs. You are an equal partner in developing your goals and are able to participate in our program in one of 3 ways: with in-person, phone or online support. In order to utilize our services effectively, we will need to gather some personal information. Coaching works best with YOUR complete voluntary participation/cooperation while we work together.

What you can expect from your coach:

• To be treated with respect and dignity
• To be motivated to push yourself harder than you would on your own
• To have your questions answered honestly and directly
• To work toward the goals you set together
• To be held accountable for follow through on a weekly basis
• To be seen at your scheduled appointment time
• To keep any information you share confidential (your honesty will help us support you better)

What your coach will expect from you:

• to keep your appointments on time or cancel them at least 48 hours in advance.
• to collaborate with your coach to identify problems and set (and work to achieve) goals
• to do homework, and follow through on suggestions, or give feedback on what needs adjustment
• to come to sessions without being under the influence of mind-altering drugs or alcohol
• to share what changes you observe as a result of our support, and whether the results were long lasting during and after you completed our program. Your feedback can help us learn how to improve our programs. We appreciate your input.

*Failure to meet any of these expectations may result in the termination of services. Please address any of these concerns with your coach.

Transformations’ goal is to provide you with the best possible care by planting the seeds of success, and allowing you to take responsibility for them over time. Our comprehensive systems develop a level of knowledge and skill that are unmatched in the industry today. We promise to deliver improvements in: physique, fitness, health, and lifestyle by assisting you with overcoming any personal barriers. This is only possible if you take the actions required to help yourself and succeed.

For your system to be effective, you must be open-minded to topics and issues being thoroughly explored. Then, practical action plans can be developed for implementing a trial and error process that will work for you. You can expect your coach to share observations of progress. You will be coached to find answers on your own by asking you confidential questions that will allow you to process and own the information.

Transformations takes full responsibility for educating, empowering, and teaching you how to take charge of your own fitness, health, and well-being. The creative exercises and the practice of integrating better nutritional choices will produce optimum results, while keeping your motivation and enthusiasm high, even when we are not physically there with you. Your participation also gives you access to advanced personal trainer secrets, as well as professional fitness expertise and support via email throughout the duration of your system. Please keep in mind that depending upon your current fitness level, level of commitment and follow-through, and the number of days per week working with your fitness expert, additional rounds may be recommended.

It is very important that you have realistic expectations of what you can hope to achieve with us. To assist with that, Transformations portrays accounts of our programs by offering client testimonials, as well as descriptive details of system activities on our website. The images shown in our “Testimonials” section represent what our participants have regularly experienced from our programs. Though, due to various levels of participation and other personal factors, your results may vary from those of others.

Safety & Physical Conditions

The participant assumes full liability and responsibility. The participant also states that they are healthy and have no physical or mental limitations. All matters regarding your health require medical supervision.

Every effort has been made to ensure that the information contained in this system is complete and accurate. Our programs are intended for persons of reasonably good health and mobility (although special arrangements may be made for certain conditions when notified in advance for in-person coaching only). The ideas, procedures, and suggestions contained in this system are not intended as a substitute for consulting with your physician or other health care provider. The information in this book is intended to offer information to help the reader cooperate with physicians and health professionals in a joint quest for optimum health. Participants who for any reason are not adequately fit for such specialty programs are advised not to participate in order to avoid any unacceptable risk. These conditions may include, but are not limited to: physical disability, frailty or obesity that severely limits mobility and balance, unstable or severe heart or lung conditions, or serious mental illness. Conditions that are considered by your physician to be stable or controlled by treatment may not necessarily prohibit you from participating in our programs. However, should any such condition become apparent, we reserve the right to decline to accept or retain you at any time during the course of any program. Neither Glenn nor Transformations shall be liable or responsible for any loss, injury, or damage allegedly arising from any information or suggestion in this book.

Our programs are designed to safely and effectively help you reach your goals. It is imperative that you follow our instructions as closely as possible to avoid injury and to have a good experience. We reserve the right to prohibit any participant from continuing a program if, in our opinion, their actions pose a threat to their own safety.

The basic components of fitness include: muscular strength, muscular endurance, cardiovascular endurance, flexibility, and body composition. Other components such as speed, power, balance, etc., may also be addressed. If someone is outside the scope of this practice (too young, too old, or has a disease, illness or other physical limitation) they should be referred to a doctor before they participate in this program.

You will be coached based on your fitness expert’s understanding of human movement and what will work best for you. Your program won’t be just about pushing you hard, as much as working out at an effective level to achieve your goals. A few people need only one session to get them on the right track, ensure their program is balanced, and answer their questions. Others prefer to work with their fitness expert for several months to get in the habit of exercise and see results.

100% Satisfaction Guarantee

If you follow our program closely, you are guaranteed to get results. Because we are so confident in our ability to help you move towards your fitness goals, we offer a 100% Satisfaction Guarantee on our 4-Week System or a full refund.

The way this works is simple. If you complete all of the sections of a specific program and are not satisfied with the results, meaning specifically that there are no signs displaying measurable progress, we will absolutely refund all of your investment for that program. You have 60 days (more than enough time) to request a full refund.

In order to receive a refund, you will have had to fully participate in the entire program, completed the planned activities, completed and submitted the required weekly progress reports, and performed your requested homework assignments throughout the duration of your program. If you have completed all of the above and have not seen a boost in your fitness, health, and well-being that puts a smile on your face, and makes you more excited about starting your day each morning, we will refund your investment. It's the least we can do to thank you for placing your trust in our program.

The programs and guarantee work only if you start and use the program to the very best of your ability. We find that the longer people wait, the more likely they are to not start and miss their window of opportunity. Unfortunately, procrastination and stubbornness are commonplace and few CHOOSE to persevere through their obstacles. This is your time, your opportunity to push all excuses aside and just GO FOR IT!

Scheduling & Cancellation Policy

We understand that emergencies come up – that’s life. We also know how disappointing it can be to cancel a session you have been looking forward to. But we, too, need to plan ahead for these sessions. Therefore, we must strictly adhere to our Cancellation & Refund Policy for all participants.

If you must cancel a scheduled appointment (for in-person or phone coaching), you will be charged unless you notify Transformations at least 48 hours in advance of your session. All cancellations must be made in writing via email to Transformations at info@glennhattem.com. Although not preferred, you may leave a voice message if absolutely necessary. When you cancel within the required time, we will reschedule your session at no additional charge. If you have reoccurring cancellations (more than twice within a month), we reserve the right to charge you without rescheduling your session.

IMPORTANT: You will be required to reschedule your missed session at the time of cancellation; otherwise, it will be forfeited and no money will be refunded.

If you are unable to make your scheduled session and miss the 48-hour notification window, we still ask that you please be respectful of our time and notify us that you will not be able to make it (even though you will still be charged for the session).

We realize that your time is also very valuable. Though we will do our best to avoid it, due to unforeseen situations, Transformations may occasionally be required to cancel a scheduled session. Whenever possible, we will notify you at least 48 hours prior to our appointment to reschedule.

Sessions will stay within the specified length, unless otherwise directed by your fitness expert. However, in order to complete lessons, sessions may at times run over if needed. If your session runs the allotted time for any reason (needing additional questions answered, etc.), we will not charge you an additional fee. In turn, we ask that you please be respectful of us and our busy schedules by doing your best to stay focused and on task as much as possible.
Transformations reserves the right to change the program fees or program details with little or no notice. If such changes do occur, no refunds will be made beyond those described in our Cancellation Policy, and Transformations will not be held liable for expenses incurred as a result of the change (such as equipment purchased or accessory fees, etc.).

Travel Time

Please note that our pricing options do not include applicable travel time. If we have scheduled an in-person session in a local meeting place (within 15 minutes driving time from our Boulder facility) such as your home or office, $25 will be added per session to our fee. For over 30 minutes of driving, there will be an additional $50 charge per session. There are no added fees for meeting at our Boulder facility.

Termination of Training

Transformations exercises the right to terminate training at any time at our discretion. Reasons for termination include, but are not limited to: untimely payment of fees, failure to comply with homework recommendations, re-occurring attendance problems or sessions running over, conflicts of interest, or having needs that are outside the scope of our expertise or practice. We expect clients to speak and behave in a respectable manner. Should Transformations be required to cancel a working relationship due to someone not living up to the terms of this agreement, participants will NOT be refunded for their program costs. Participants have the right to terminate training any time at their discretion; however, no refunds will be given.

Please note that with the exception of our 100% Satisfaction Guarantee details, ALL PROGRAMS ARE NON-TRANSFERRABLE and NON-REFUNDABLE.

Terms of Use/Copyright

All of the text, images, logos, programs and other content of the Transformations website or downloads ("Site Content") are proprietary to Transformations, or used consistent with the owner's permission or applicable law or regulation. Transformations authorizes you to view, download and print the Site Content subject to the following conditions:

(1) You must adhere to any and all additional terms or restrictions provided within individual sections of the website relating to particular Site Content;

(2) Unless otherwise restricted, you may only do so for your own personal and noncommercial use, or for fair use as defined in the United States copyright laws;

(3) Downloading Site Content for commercial use or for use on personal websites is prohibited;

(4) You may not remove any copyright, trademark, or other proprietary notices that have been placed in or near the Site Content by Transformations;

(5) You may not modify the Site Content; and

(6) Any displays or printouts of the Site Content must be marked "© [insert year of display or printout] Transformations, LLC. All rights reserved."

All parties downloading, printing or using the Site Content in any manner, represent and warrant that their use will be consistent with this license and that they will not infringe or violate the rights of any other party or breach any contract with or legal duty to any other parties.

Except as expressly permitted above, reproduction or redistribution of the Site Content or any portion of the Site Content is strictly prohibited without the prior written permission of Transformations.

Release of Claims (Ok, here goes the legal stuff…)

For the purpose of participating in any way in a program that I have purchased from Transformations, I acknowledge and agree as follows:

• I have had a recent physical exam by my doctor, and it was determined that I am in fine condition to participate in this fitness/nutrition program. I have no limitations or concerns that would affect my participation. I am fully aware of my sole responsibility.
• I am over 18 years of age, I am capable of freely giving or withholding my consent, and I have freely entered into the waiver, release and indemnity set forth in this agreement (this “Waiver”). This Waiver shall be binding on myself, my family and any attorney, agent, executor, trustee, representative or assignee of mine. I hereby indemnify and save harmless Transformations for any Claims against Transformations by any member of my family, my employer or by any other person for whom or to whom I am or may be responsible, whether at law or otherwise.
• I agree to follow all guidelines, policies, and recommendations made by Transformations, and to indemnify Transformations for any costs or losses which are caused by or arise in connection with my failure to follow any such guidelines of which I have been made aware, whether verbally or in writing.
• It is Transformations’ goal to select reliable, safe routines for participants so that they can learn to exercise and eat better than when they first began. Transformations does not assume responsibility, directly or indirectly, for any damage or injury to property or person in connection with such services. Each participant agrees not to hold Transformations, its owners, employees, agents or representatives liable, in the absence of their own gross negligence, for any loss or injury, expense, or damage which results directly or indirectly from any act or omission of any person or firm which is to or does provide goods or services in connection with the programs or with any available option.
• I acknowledge that during a Transformations program, my image, likeness and personality may be captured on photograph, video, sound recording, live action internet transmission and on other media (the “Personal Images”), and that Transformations may wish to use these Personal Images for promotional and other business purposes. I hereby relinquish and forever waive all of my rights relating to the content of the Personal Images and their being captured, reproduced and used (whether or not for profit) on any such media form(s), including any privacy rights or rights to be compensated for the commercial use of the Personal Images that I may have, and further relinquish and waive any copyright, moral rights or any other rights that I may have in the content or use of the Personal Images.
• Minors will not be allowed to participate in the Get it Back 4-week system without the acknowledged consent of a parent or guardian. The purchase of products or services from Transformations serves as a declaration by such parent or guardian the they are fully aware of the risks presented by such participation of the minor and do herby grant him/her permission to participate in said event, and to save harmless Transformations from liability for personal injury or property damage which may arise by reason of, or as a result from, his/her participation in such system.
• I agree that this Waiver shall be governed by laws of Colorado.
• This agreement may not be amended either by Transformations or the participant in any way.
• I acknowledge that I have read the above carefully and understand all of the provisions contained in it.